If we’ve done something wrong, or you think we can do better, let us know so we can fix it. Making a complaint is quick and easy. When dealing with complaints we:
• Take them seriously
• Respond rapidly
• Let you know how we’ll fix the problem and when
• Are professional, courteous and keep you updated
• Deliver on promises with clear implications if we don’t
• Take action to make sure that we don’t fail again in the future
You can make a complaint or tell us about something we’ve done well in many ways. This includes by post, in person or by email. Anyone who has your consent can also make a complaint on your behalf.
